Report a Grievance (India)
Last updated: July 1, 2026
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At Coffee After Work, we are committed to maintaining a safe, respectful, and trustworthy platform for our community. If you have a concern regarding your account, content, privacy, or any aspect of our services, you may submit a grievance using the contact details below. This Grievance Redressal mechanism is provided in accordance with applicable laws in India, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, where applicable.
Grievance Officer
- Name: Nandhitha K
- Designation: Grievance Officer
- Organization: Coffee After Work LLP
- Email: support@coffeeafterwork.com
- Registered Office: No 6, Aadhya Nilayam, 2nd Main, 4th Cross, SP Naidu Layout Ramamurthy Nagar, Bengaluru, 560016, Karnataka, India
How to submit a grievance
Please email your grievance to support@coffeeafterwork.com with the following information:
- Your full name
- Registered email address
- Phone number (optional)
- A detailed description of the issue
- Username or profile details of any involved user (if applicable)
- Screenshots or supporting documents (if available)
- Any additional information that may help us investigate your complaint
Providing complete and accurate information will help us process your grievance more efficiently.
Resolution process
Once we receive your grievance:
- We will acknowledge receipt of your complaint as soon as reasonably practicable.
- Our team may contact you if additional information is required.
- We will investigate the matter fairly and make reasonable efforts to resolve your grievance within the timelines prescribed under applicable law, where such timelines apply.
Some cases may require additional time depending on their complexity.
Misuse of the grievance process
Submitting false, fraudulent, or malicious complaints may result in the rejection of the grievance and may lead to appropriate action under our Terms of Service.
Privacy
All grievances are handled confidentially. Information provided during the grievance process will only be used to investigate and resolve your complaint and will be processed in accordance with our Privacy Policy.